I lost my account’s progress, now what?
If you'd previously linked your Stop profile to your Facebook account, here's some good news. 😄
Simply reconnect Stop to your Facebook account, and your coins and game progress will be restored to exactly where you left off. ✨
To re-establish this link using your Facebook account, follow these steps:
- Access the game menu in the top left corner.
- Click on 'Settings.'
- Select the 'Connect to Facebook' option.
But, if you uninstalled the game or switched devices without previously linking to Facebook, there's less positive news. 😥
Unfortunately, if your progress wasn't saved anywhere, we can't recover it. Connecting to Facebook might seem unnecessary initially, yet it ensures the security of your progress and coins, allowing for recovery in case of loss or device change. 🔒
We genuinely want to avoid future disappointment, hence we strongly advise connecting Stop to Facebook as outlined above.
If you made in-game purchases, we're eager to assist in restoring them to your new account. Just send us the purchase receipt through the game by clicking on 'Settings' and 'Contact Us,' or directly via email at stop@fanatee.com, and we'll assist promptly! 😉
If you have any other questions, feel free to ask us! Just access the game menu and click on 'Settings' and 'Contact Us.' Alternatively, ask in our Facebook community.